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Warranties and Returns

Last updated: 8/18/2026

1. 90-Day Home Trial

Eligible HYDRO+, ALKAFUSION, and PURE drinking water systems purchased directly from MAW Wellness qualify for a 90-day home trial. You can have your system installed and use it every day during that period. If it isn't right for your home, you can return it.

 

How to start a return under the 90-day trial:

Contact MAW Wellness within 90 days of your original purchase date by phone or email. Our team will walk you through the process and confirm your system's eligibility before scheduling removal.

 

What the 90-day trial covers:

Eligible residential HYDRO+, ALKAFUSION, and PURE purchases made directly from MAW Wellness

 

What is not refundable:

  • Installation charges

  • Removal and labor costs

  • Return shipping (unless MAW shipped the wrong product or the system is confirmed defective)

  • Plumbing work associated with installation or removal

  • Financing interest

  • Expedited shipping charges

  • Any damage to the system or missing components

 

Systems not covered by the 90-day trial:

The 90-day home trial does not automatically apply to whole-home systems, commercial systems, custom configurations, or international orders. Contact us before purchasing if you have questions about trial eligibility for your specific system.

 

IMPORTANT: The 90-day home trial is available for purchases made directly from MAW Wellness. Returns initiated through third-party retailers are subject to that retailer's return policy.


2. Standard Returns: Returns outside the 90-day trial.

 

All returned products are subject to a 15% restocking fee.

 

For whole-home system returns and removals, terms are handled individually. Contact our team directly to discuss your situation.

 

What is not refundable (all returns):

  • Installation, removal, and plumbing charges

  • Return shipping, unless the product is confirmed defective or MAW shipped the incorrect product

  • Financing interest

  • Expedited shipping

  • Damage or missing components

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3. Warranty Overview:

 

Limited lifetime warranty on covered system components. MAW Wellness products are backed by a limited lifetime warranty on covered system components for the original residential purchaser. The full written warranty document is provided at the time of purchase and in your installation documentation. That document is the controlling record of your coverage. This page is a plain-English summary to help you understand how it works. If you have a specific question about your coverage, contact us and we will look up your system and walk through it with you.

 

What "limited lifetime" means:

The warranty covers specific system components for the lifetime of the original residential purchaser. "Lifetime" is defined in the full written warranty. Not every part of the system is covered for life; see the exclusions below.

 

What is not covered under the limited lifetime warranty:

  • Filters, filter media, and membranes (consumable parts replaced on a schedule)

  • Normal wear parts

  • Labor and service call charges

  • Improper installation by an unqualified third party

  • Damage caused by unauthorized alterations or modifications

  • Use of incompatible third-party parts or filters

  • Failure to maintain the system according to MAW's guidelines 

  • Damage from freezing or flooding

  • Abuse or misuse

  • Abnormal water pressure outside the specified operating range

  • Unsuitable source-water conditions

  • Use of residential equipment in a commercial application

 

IMPORTANT: Having your system installed by someone other than MAW or an approved partner does not automatically void coverage for unrelated product defects. However, damage caused by that third-party installation is not covered. Contact MAW first so we can assess what's going on before any warranty service is arranged.

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4. Warranty Registration:

 

Registration is required. Your warranty must be registered to be valid. Registration requirements are disclosed at the time of purchase and included in your installation documentation. If you are unsure whether your system is registered, contact our team and we will confirm it.

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5. Warranty Transfers:

 

The warranty is registered to the original purchaser. Coverage does not transfer automatically when a home changes hands. If you are purchasing a home that includes a MAW Wellness system and want to explore a transfer, submit a written request to MAW Wellness. Transfers are considered on a case-by-case basis. If warranty continuity matters to you in a home sale or purchase, contact us before completing the transaction.

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6. Commercial Systems:

 

Commercial systems carry separate warranty terms. Residential warranty terms do not automatically apply to commercial systems or to residential equipment used in a commercial application. Each commercial project is covered under project-specific terms agreed upon at the time of sale. Contact MAW Wellness for details on your commercial system's coverage.

 

Contact Information

MAW-Wellness
Phone: (305)449-9257
Email: info@maw-wellness.com
Website: https://maw-wellness.com

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