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Frequently Asked Questions

Plain answers to the questions we hear most. If something here doesn't cover your situation, reach out directly. A real person will get back to you.

ABOUT THE WATER

  • Hydrogen water is water that has been infused with dissolved molecular hydrogen gas (Hâ‚‚). Standard tap water and most filtered water contain little to no dissolved hydrogen. HYDRO+ adds molecular hydrogen back into purified water after it has been filtered through 22 stages of treatment. *Molecular hydrogen is the subject of a substantial and growing body of peer-reviewed scientific research. Research remains ongoing, and HYDRO+ is not intended to diagnose, treat, cure, or prevent any disease.

  • Alkaline water has a pH above 7.0 — the neutral point on the pH scale. ALKAFUSION produces water up to approximately pH 9.5 through a remineralization process that adds calcium and magnesium back into reverse-osmosis-purified water. The exact pH you get depends on your source water; results may vary. Alkaline water is not the same as hydrogen water. If you want to understand the difference between the two systems, a free water analysis is the clearest way to see what each would actually produce in your home.

  • Reverse osmosis is a filtration process that pushes water through a semipermeable membrane, removing dissolved solids, contaminants, and most minerals. The result is very pure water, but also demineralized water. MAW's RO-based systems (HYDRO+, ALKAFUSION, and PURE) add minerals back after filtration.

  • ORP stands for oxidation-reduction potential, a measure of water's tendency to act as an oxidizing or reducing agent. It is expressed in millivolts (mV). Tap water typically has a positive ORP. HYDRO+ produces water with a negative ORP, measured at −200 to −500 mV.

  • TDS stands for total dissolved solids, the combined measurement of all dissolved substances in water, expressed in parts per million (ppm). A high TDS reading isn't automatically bad, and a low one isn't automatically good; what matters is what those solids are. A free water analysis tells you what yours actually contains.

  • GPD stands for gallons per day; the amount of purified water a system can produce in 24 hours. HYDRO+ is rated at 75 GPD.

  • Municipal water in the U.S. is treated to meet federal safety standards. Those standards are designed around population-scale minimums; limits calculated to prevent acute illness, not to address long-term accumulation or emerging contaminants. Your utility publishes an annual water quality report that lists exactly what's in your water and at what levels. We'll translate it for you during a complimetary water analysis.

ABOUT THE SYSTEMS

  • MAW offers three drinking water systems at different price points, and whole-home water solutions that pair with them.

     

    Drinking systems:

    1. HYDRO+: 22-stage purification, remineralized, molecular hydrogen infused, H2 Analytics certified.

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    2. ALKAFUSION: Alkaline reverse osmosis. Produces water up to approximately pH 9.5 through remineralization with calcium and magnesium.

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    3. PURE: Reverse osmosis drinking system. 

     

    Whole-home solutions:

    Whole-home purification systems pair with drinking systems above. Whole-home bundles are quoted based on your home's configuration and peak water demand. Contact us or book a complimentary water analysis to get a recommendation for your home.

  • It depends on your water, your home's peak demand, and what you're trying to solve for. That's exactly what the free water analysis is designed to figure out. It takes 30 to 45 minutes, the results are yours to keep, and there's no obligation. Schedule a complimentary water analysis to find out your personalized solution. 

  • HYDRO+ holds independent H2 Analytics certification for molecular hydrogen output. MAW systems are also NSF/IAPMO certified. The H2 Analytics certificate is available on request.

  • Yes. MAW's residential systems are made and assembled in the USA.

  • No. MAW's systems are designed for municipal (city or county) water only. If you're on a private well, we'd recommend a specialist. Booking a system for a well-water property isn't something we can support.

INSTALLATION

  • MAW installs directly in four markets: Miami/South Florida, Orlando, Charlotte NC, and Houston TX. In these markets, installation is performed by MAW technicians or approved installation partners; licensed, insured, and backed by MAW. Systems ship nationwide. If you're outside a direct-service market, installation is coordinated separately with a qualified local professional. Contact us and we'll walk you through what that looks like for your area.

  • Professional installation is included with HYDRO+ in specifically advertised markets or promotions. Outside direct-service markets, installation is quoted separately or coordinated with a qualified local professional. The listing or offer you're purchasing from will state whether installation is included.

  • MAW's own technicians or approved installation partners, depending on your market and the scope of the project. Every installer is licensed and insured, and MAW stands behind the work.

  • Most residential installations are completed in a single day. For whole-home systems, water to the house is typically shut off for 45 minutes to 1.5 hours during the process. More complex installs may take longer.

  • Yes. Installation requires access to your home, and someone should be present throughout the appointment.

  • No. MAW systems are designed for municipal water only.

90-Day Home Trial

  • The 90-day home trial lets you have an eligible drinking water system installed, use it every day, and still return it within 90 days of your original purchase date if it isn't right for your home. Installed use is permitted during the trial period. This applies to eligible residential HYDRO+ purchases made directly from MAW Wellness. The 90-day trial is the intended policy for all drinking systems; contact us to confirm eligibility for your specific purchase before you buy.

  • Yes. The trial is designed for real in-home use. You're not being asked to leave a box sealed on your counter to qualify.

  • Contact MAW Wellness within 90 days of your original purchase date by phone or email. Our team will confirm your eligibility and walk you through the process.

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    Phone: (305) 449-9257

    Email: info@maw-wellness.com

  • Yes, a 15% restocking fee applies to eligible returns submitted under the 90-day home trial as well as to eligible unopened standard products returned outside the trial program.

  • The customer is responsible for return shipping unless the system is confirmed defective or MAW shipped the incorrect product.

  • The following are not refundable under any return:

    • Installation charges

    • Removal and labor costs

    • Return shipping (unless the system is defective or MAW shipped the wrong product)

    • Plumbing work associated with installation or removal

    • Financing interest

    • Expedited shipping charges

    • Damage to the system or missing components

  • No, the 90-day home trial is specific to eligible residential drinking systems. Whole-home system returns are handled individually. Contact us to discuss your situation before purchasing if this matters to your decision.

WARRANTY

  • MAW's residential drinking systems are backed by a limited lifetime warranty on covered system components for the original residential purchaser. The full written warranty document is provided at the time of purchase and included in your installation documentation. Warranty registration is required. If you're not sure whether your system is registered, contact us and we'll confirm it.

  • The warranty covers specific system components for the lifetime of the original residential purchaser. "Lifetime" is defined in your full written warranty document, and not every part of the system is covered for life. Filters, filter media, membranes, and normal wear parts are not covered under the limited lifetime warranty.

    • Filters, filter media, and membranes (consumable parts replaced on a schedule)

    • Normal wear parts

    • Labor and service call charges

    • Improper installation by an unqualified third party

    • Damage caused by unauthorized alterations or modifications

    • Use of incompatible third-party parts or filters

    • Failure to maintain the system according to MAW's guidelines

    • Damage from freezing or flooding

    • Abuse or misuse

    • Abnormal water pressure outside the specified operating range

    • Unsuitable source-water conditions

    • Use of residential equipment in a commercial application

  • The warranty is registered to the original purchaser and does not transfer automatically. If you want to explore a transfer, whether you're selling or buying a home with a MAW system, submit a written request to MAW Wellness. Transfers are considered on a case-by-case basis.

  • Yes. Contact us directly and we'll look up your system, confirm your registration, and walk through your coverage with you.

     

    Phone: (305) 449-9257

    Email: info@maw-wellness.com

Financing

  • Yes. Financing is available for qualified residential purchasers, with terms from 36 to 84 months. Ask about financing options when you book your complimentary water analysis or contact us directly.

  • If you return a system under the 90-day home trial, financing interest is not refundable. The system purchase price is eligible for refund under the trial terms; financing costs incurred are not.

  • Yes. Financing is available for commercial clients as well. Contact us for terms specific to your project.

Business and Commercial

  • Yes. MAW serves offices, gyms, wellness studios, hotels, restaurants, developers, and real estate projects. Commercial offerings include hydration stations, bottleless coolers, and higher-capacity treatment systems. Commercial systems carry separate warranty terms from residential systems. Each project is covered under terms agreed upon at the time of sale.

  • Commercial projects start with a complimentary water analysis and a site assessment. From there, MAW recommends the right system for your water quality, volume demands, and space. Contact us to get started.

     

    Phone: (305) 449-9257

    Email: info@maw-wellness.com

  • Yes. MAW has experience with commercial real estate, multi-family developments, and large-volume installations. Reach out to discuss your project.

Ambassador and Affiliate Programs

  • Yes. MAW's ambassador program is a commission-based referral opportunity for South Florida-based connectors and wellness professionals. The program is in a soft launch with limited spots available. For full details, visit the Ambassador page on this site.

  • Yes. MAW has an affiliate program for content creators and online audiences. For full details, visit the Affiliate page on this site.

  • Yes. MAW works with complementary brands and established audiences on a case-by-case basis. Contact us to start a conversation.

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